Novell Wins Award for World-Class Customer Service at KNOVA User Conference

KNOVA Software (OTCBB: KNVS), a leading provider of Intelligent Customer Experience applications, today announced that Novell was recognized for the quality of its customer service for the second consecutive year at its annual User Conference in San Francisco. Winning the "Most Visionary" award and "Best Knowledge Authoring" award for 2005 and 2006 respectively, Novell's commitment to high quality, innovative customer service is evident.

"Recognition by industry peers is an achievement of the highest caliber and the KNOVA awards are a wonderful tribute to Novell's customer service initiatives," said Mike Lyons, VP of worldwide customer support for Novell. "KNOVA is critical to the success of Novell's adaptive, process-driven customer service experience. We work closely with KNOVA to enable the most intelligent and effective support functionality for our 700 agents and over 74,000 registered self-service users worldwide."

At the 2005 KNOVA User Conference, Novell was awarded "Most Visionary Strategy for Service Resolution Management" based on its highly successful Project Genesis. A long-term Service Resolution Management (SRM) strategy that leverages Novell's customer-centric culture, Project Genesis integrated Siebel with KNOVA Self-Service, Contact Center, and Collaborative Forums applications, to deliver unsurpassed service for its customers. Novell's innovative approach to SRM is allowing its customers to access critical knowledge, reduce support costs and ultimately, improve customer satisfaction.

At the 2006 KNOVA User Conference, Novell was awarded "Best Use of Knowledge Authoring" award for its ability to generate a large and growing knowledge corpus using KNOVA Contact Center and KNOVA Forums. Built on the techniques and methodology of Knowledge-Centered Support (KCS) from the Consortium for Service Innovation™ as a guide, Novell's knowledge capture process is among the best in the industry with more than 300 authors and 200 content publishers. Leveraging collaboration as an integrated component of the support experience, answers to customers' questions come from support analysts and external users in addition to Novell's original authors. This collaboration adds significant value to the quality of support Novell customers receive.

"Our customers' success drives us to continually raise the bar for delivering personalized, knowledge-optimized customer support," commented Bruce Armstrong, president and CEO of KNOVA. "The awards Novell has earned represent remarkable customer support achievements. We are delighted to be a part of the service innovation Novell is driving and look forward to our continued partnership."

About KNOVA

KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com

KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk and KNOVA 7 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners. Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to, risks related to our software strategy, fluctuations in customer demand, performance of outside distributors and resellers, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, our ability to retain and increase revenue from existing customers and to execute agreements with new customers, unforeseen expenses, our ability to attract and retain qualified personnel and to secure necessary financing for our operations and business development, and other market conditions and risks detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

Contact: Michele Mehl KNOVA Software 425-205-9444 Email Contact

SOURCE:  KNOVA Software, Inc.

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